Pure Leisure Group Coronavirus update 9th December 2021
All our parks remain open to both Owners and Holidaymakers including camping and caravan touring with no onboard facilities.
The below FAQ’s have been updated in accordance with the latest government advice. For clarity, you can find more information on the following link – https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do
Covid-19 FAQs – Holiday Home Owners
1. Can Holiday Home Owners come to the Holiday Park to use or visit their Holiday Home?
Holiday home owners can now travel to and stay over in their holiday home.
Covid-19 FAQs – Holidaymakers
1. How many people can stay together?
There is no restriction on how many different households may stay in the same holiday accommodation. As always, you should not exceed the stated occupancy of your holiday home.
2. Can I make a booking now?
Yes, you can book holidays online using the following link www.pure-leisure.co.uk/holidays or by contacting our Holiday Reservation Team by telephone – 01524 781453.
3. If I book and lockdown measures are extended again can I change my holiday dates?
We know that things are a little uncertain at the moment, but you can book with confidence thanks to the Pure Leisure Promise. If you need to change your booking, you can transfer your deposit and balance up to 10 days* prior to arrival. The Pure Leisure Promise is available on new bookings arriving from 2nd of December 2020 – 31st December 2022. Terms and conditions apply, find out more here – www.pure-leisure.co.uk/offer/pure-leisure-promise/
4. Do I have to wear a mask?
Masks are now a legal requirement in all public indoor areas on park, including reception, sales offices and shared facilities eg shower blocks. We encourage all owners and guests to also wear masks in other enclosed spaces, for example when moving around bars or restaurants.
Our staff will continue to wear masks in all public areas on the parks.
5. Do I have to book a table for the Bar or Restaurant?
Booking is not required, but recommended at popular times to avoid disappointment.
We will continue to operate table service only in our restaurants.
6. What are your cleaning procedures?
We are continuing our high level of cleaning and touch point disinfection, as we have throughout the pandemic, along with all housekeeping controls.
7. Are any other measures staying in place?
We will continue to have plastic screens in place at service points, for example in reception and at till points.
Hand sanitizer will remain readily available across parks and we encourage you to use it regularly.
We will also maintain existing methods of increased ventilation in enclosed spaces, for example in shower blocks, launderettes and site offices.